Intelligent Voice® – IV Connect™ for Relativity Trace London, 8th November 2018 Relativity this week announced the launch of Relativity Trace, a new application built on the Relativity platform that provides businesses with the tools to proactively monitor internal communications and flag the highest-risk content for further review. Trace can automatically ingest all forms of communication […]
Intelligent Voice® – IV Connect™ for Relativity Trace
London, 8th November 2018
Relativity this week announced the launch of Relativity Trace, a new application built on the Relativity platform that provides businesses with the tools to proactively monitor internal communications and flag the highest-risk content for further review.
Trace can automatically ingest all forms of communication from your systems. IV Connect for Relativity Trace provides the connection from these systems, including email, audio and chat, to Trace’s ingestion capability.
Intelligent Voice’s IV Connect platform encompasses more than 20 proprietary systems used by trading platforms across telephone, email and chat, allowing high speed and high-quality data to be passed directly into archiving and review systems.
Intelligent Voice® installed its first pioneering holistic compliance monitoring system in 2012 and so has led the way in providing sophisticated solutions for gathering and analysing audio and other data, allowing compliance officers to do their job quicker and more effectively.
With the increase in the adoption of AI driven compliance, particularly in highly regulated organisations, having the ability to quickly and easily identify suspicious activity should be at the top everyone’s priority list.
Organisations can seamlessly integrate their core voice and text-based platforms into Relativity for real time monitoring, meaning all your compliance team has to worry about is reviewing alerts – not manipulating and moving data.
Intelligent Voice provides compliance, review and monitoring systems to more than 40 companies across the globe, including a number of the world’s major banks.
We are pleased to say that a number of early adopters of Relativity Trace are existing Intelligent Voice clients and are now already using or in the process of introducing IV Connect for Relativity Trace as a solution to their need to simultaneously monitor all communications, across multiple trader bases, across more than a dozen different languages.
Relativity Trace allows sophisticated analysis, reporting and review, particularly for large scale multi-country and multi-functional teams. Using IV Connect, organisations can detect and act on suspicious activity, including insider trading, collusion, improper investment management practices, bribery, and other high-risk scenarios.
“The ability to capture multiple data sources into Relativity Trace, especially audio, is essential for companies looking to build a robust and scalable compliance monitoring platform, both in financial services and other areas. We are delighted that Intelligent Voice has integrated its IV Connect product into the Relativity pipeline. “
Jordan Domash, Relativity
Intelligent Voice lead the way in its use of GPU technology for audio and data analysis. This technology is the driving force behind Intelligent Voice’s significant product portfolio, engineered to support client requirements, particularly for large enterprise installations. Some examples include:
Biometric authentication and search, to allow for individuals to be identified by voice and not just metadata.
Encrypted Search: the ability for data to be encrypted on-premise, but to be searchable in the cloud using encrypted search terms. This gives clients the ability to safely move data to the cloud, while allowing for all of the security of an on-premise installation.
Real-time web-based transcription: Webex and other web-based chat voice can be difficult to capture. Intelligent Voice has developed a system to allow for this audio to be captured and stored in real-time. This also allows for real-time review of transcription quality.
Image recognition: Intelligent Voice has significant experience in the use of AI technology for image recognition – Recent examples of this include developing a crash damage assessment system for a major insurance provider.
Intelligent Voice is constantly looking at new features and innovations that might help its clients’ businesses. Together, Relativity and Intelligent Voice already provide the most capable and secure audio review platform in the industry.
About Intelligent Voice® Intelligent Voice Limited is a global leader in the development of proactive compliance and eDiscovery technology solutions for voice, video and other media. Its clients include government agencies, banks, securities firms, Call-Centers, litigation support providers, international consultancy, advisory businesses and insurers, all involved in the management of risk and meeting of multi-jurisdictional regulation.
Fundamental to its success, its patent-pending and patented technologies Intelligent Voice and JumpTo™ are developed by a team of dedicated researchers and system engineers based in the UK. Intelligent Voice continues to lead the market and will maintain its strengths in the areas of thought leadership, innovation, R&D and providing solutions to its clients.
The system uses speech recognition technology to capture calls, convert them into text and then automatically send the transcript (along with the original voice file) to the user’s inbox, as well as provide complex analytic capabilities
The Company is headquartered in the United Kingdom and has been providing market leading solutions since 1990.
At Relativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by thousands of organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects.
Relativity has over 180,000 users in 40+ countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and 198 of the Am Law 200. RelativityOne offers all the functionality of Relativity in a secure and comprehensive SaaS product.
One of the big factors holding back the adoption of Artificial Intelligence in technology in sensitive fields is it lacks “explainability”. Many people find relying on “black box ” technology too risky to make potential life and death decisions. This is operated across many verticals including Government, Financial and Healthcare where we are increasingly using […]
One of the big factors holding back the adoption of Artificial Intelligence in technology in sensitive fields is it lacks “explainability”. Many people find relying on “black box ” technology too risky to make potential life and death decisions. This is operated across many verticals including Government, Financial and Healthcare where we are increasingly using advance machine learning algorithms to provide diagnosis that cannot be seen by humans.
GPU Accelerated Speech Processing
Intelligent Voice® is the world leader in the provision of GPU accelerated speech recognition, having first released GPU power in 2014, and is now established across the globe processing tens of millions of hours of audio every year across a wide variety of verticals including Government, Financial, Healthcare and Prisons. What is less known is that Intelligent Voice has a leading machine learning practise that assists its customers in building new processes for their businesses using AI. This started with pioneering work with the use of spectrograms to produce more accurate speech recognition (For an example have a look back on Nigel Cannings talk at GTC 2016 on Deep Convolution Neural Networks – http://on-demand.gputechconf.com/gtc/2016/presentation/s6371-nigel-cannings-deep-convolution-neural-networks.pdf ) and has now widened out to provide assistance to companies such as call centres and insurers.
The advent of GDPR in Europe highlighted one critical problem with the use of AI for decision making; you can no longer use “computer says no” as a reason for automated decision making e.g. declining insurance. GDPR is beginning to force us towards a doctrine of “explainability” how the computer reached the decision that it made.
Anyone familiar with machine learning technology knows two things:
One – under the right circumstances it is easy to spoof, see below examples:
Two – that it is extremely difficult to provide an explanation of how a decision has been reached.
“Human in the Loop”
One of the themes we will be exploring at GTC DC this year is how to build networks that are able to provide a path through their decision making to allow you as recipient of intelligence, the ability to double check and potentially cross correlate the intelligence you have been given. We see AI as the beginning of a revolution that enables humans to make significantly more decisions across a wider range of data, significantly more quickly; “human in the loop” is a vital step in the final decision making of many sensitive organisations. We have all heard tales of how AI will take us to a world of SkyNet; whilst that may be the stuff of sci fi, in reality we still want to understand how machines work.
Join Intelligent Voice’s Nigel Cannings on Tuesday 23rd October in the Monroe suite for his talk “How Artificial is Your Intelligence?”
Not yet registered for GTC DC? Use code GMCGTC18 for 20% off registration. Government attendees can register for free.
Where has the year gone, we are all set to exhibit at our 2nd Relativity Fest in Chicago. This time last year we were new to the scene and were blown away by the event. The format, the content, the sponsors and most importantly the attendees were all fantastic. We felt that last year […]
Where has the year gone, we are all set to exhibit at our 2nd Relativity Fest in Chicago. This time last year we were new to the scene and were blown away by the event. The format, the content, the sponsors and most importantly the attendees were all fantastic.
We felt that last year was such a huge success, for us, but also for Relativity. The word most commonly used on our stand was “WOW”, which was a personal highlight of our head of global sales Colin Foster, who was on the receiving end of this more than once after one of his demos.
Last year we were invited to show our SmartTranscript™ plugin. If you don’t know already, our SmartTranscript is a standalone HTML5 object which is a drop in replacement for original WAV/MP3 files containing everything a reviewer needs (Audio, JumpTo™ Topics and Transcriptions) in one single file.
Audio review within Relativity was not intuitive and being able to utilise SmartTranscript within the Relativity Platform has become invaluable to users.
As you can imagine, following the success of our initial integration, we have not sat still and have seen a lot of progress in improving how audio is managed within Relativity. Intelligent Voice’s main mission is to help organisations uncover the hidden truth in their data: this is particularly true of data sources that are historically put into the “too hard” pile, such as telephone calls and IM chat.
New this year we have a number of exciting developments.
NEW: Audio Viewer for Relativity One:
Intelligent Voice’s Smart Transcript is now available for use with RelativityOne. You can analyse and search audio files without leaving the platform. With Intelligent Voice, you can search for key terms in a specific audio file or in your entire archive of audio data. Persistent Search Terms are identified on the right hand side automatically.
The Intelligent Voice Audio Viewer presents a written record of an audio file. It not only transcribes and indexes the audio, but is also linked to the original recording and audio player. Clicking on any of the keywords in the Audio Viewer will allow you to JumpTo that specific part of the audio, and listen for yourself.
Audio Review Screenshot
The viewer is currently available for standalone SmartTranscripts, and pre-transcribed audio in Relativity and Relativity One. Very soon it will work in conjunction with the existing SmartAudio™ Plugin which allows you to transcribe and audio or video on the fly.
SmartAudio™ for Relativity:
Intelligent Voice lets you ingest and search Audio directly in Relativity. Built from the ground up with data security in mind, Intelligent Voice lets you choose on-prem, private cloud or partner hosted processing using our unique ultra-high-speed GPU powered speech recognition algorithms.
Working across more than a dozen languages and dialects, Intelligent Voice’s market-leading SmartTranscript technology cuts review time by 70%. in addition, Intelligent Voice provides an in-Relativity alternative word (“Lattice”) search to enable you to find likely words and phrases without the over-retrieval of phonetic search.
User-driven model improvement puts the power to get greater accuracy in your hands without the need for expensive and time-consuming professional services. And Intelligent Voice’s biometric search capability is now integrated into the core product to allow you to identify relevant audio files, just from the sound of the human voice.
Intelligent Voice is not tied into any on voice recording platform or email archive or messaging provider. This has allowed IV to develop connectors to a wide range of systems, which in turn allows its customer to move from one provider to another without lock-in.
IV CONNECT takes your data such as telephone calls, Email, IM chat and Audio Data Sources and normalises it so it can be pushed directly into Relativity. Intelligent Voice’s deep connection and processing capability allows for all data to flow direct into Relativity and be search ready for your review and analysis.
We will be performing demos on the stand throughout Relativity Fest, so pop by and have a chat to find out more.
What is G-Cloud? G-Cloud is a procurement framework in which government organisations can search for various services from a list of approved vendors. They can then compare each organisation’s offerings, evaluating which ones are best suited for their needs. G-Cloud is now in its 10th iteration and is designed to guide those responsible for digital […]
What is G-Cloud?
G-Cloud is a procurement framework in which government organisations can search for various services from a list of approved vendors. They can then compare each organisation’s offerings, evaluating which ones are best suited for their needs.
G-Cloud is now in its 10th iteration and is designed to guide those responsible for digital projects in the public sector through the complex process of sourcing and purchasing technology quickly and easily.
What are the benefits?
– Access to the right technology and innovation – all suppliers listed have undergone a thorough application process
– The ability to save time and money – it is fast and easy to use, and buyers don’t need to carry out lengthy procurements
– Collaboration and shared services – it’s an open and transparent way to buy products and capability collectively in line with the recent Local Government Digital Service Standard. This standard sets out a common approach to deliver good quality, user-centred, value for money digital services
– One place to go to buy what you need with access to over 3,300 suppliers across the UK
– The opportunity to grow the local workforce – buying from suppliers on the Digital Marketplace can create new jobs and boost the local economy. Some suppliers have successfully increased their workforce as a direct result of the sales they have made through G-Cloud.
What Can Intelligent Voice do for you?
– Fastest, most secure Automatic Speech Recognition commercially available
– Biometric non-enrolled Speaker Identification
– Proprietary Topic extraction
– Credibility Analysis calibrated by use case
– Live Call management
– Auto-Redaction (e.g. PCI)
– MiFID II & GDPR compliance
– Media Monitoring
– Archive retrieval
– Legal eDiscovery and Forensics
You can find out more about what Intelligent Voice offer through G-Cloud by visiting the Gov.UK Digital Marketplace here.
Intelligent Voice’s Privacy Preserving Speech Processing (PPSP) a system and method for preserving the privacy of data while processing the data in a Cloud has been granted Patent Status with effect from 7th February 2018. Cloud Services provide an inexpensive platform for storage and computation of data; however, the Cloud is a public infrastructure and […]
Intelligent Voice’s Privacy Preserving Speech Processing (PPSP) a system and method for preserving the privacy of data while processing the data in a Cloud has been granted Patent Status with effect from 7th February 2018.
Cloud Services provide an inexpensive platform for storage and computation of data; however, the Cloud is a public infrastructure and with that comes the need for security to prevent unauthorised access to sensitive data. The Intelligent Voice system comprises a computer program application and a client encryption key. Clients use their encryption key to encrypt the computer program application and data. The encrypted data can then be uploaded to the Cloud and the computer program will enable processing of the encrypted data. The processed encrypted data output from the Cloud can be decrypted with the client encryption Key.
Intelligent Voice developed the system and method along with educational partners. Searching through all sorts of encrypted data, particularly audio, using a novel phonetic based technique to bypass significant speed restrictions which are generally found in similar mechanisms is a massive advance in encrypted search.
“One of the hidden dangers of Cloud based processing is that all data must be processed in clear, which leads to major problems around privacy, which the likes of Google, Amazon and Apple are trying to address using anonymization techniques which are only part of the answer. Schemes like our search and encryption guarantee the safety of customer data and voice data”
Nigel Cannings, CTO Intelligent Voice
For full details on the system and method for preserving privacy of data in the Cloud please see our patent application.