MifidII & GDPR compliance nightmares? Make your fears disappear. Store & search all your voice data using the sound of voice.
Banish the Compliance Monster.
Without the ability to index and search the content of your company’s calls, the simplest inquiry from a regulator, e-discovery, or Freedom Of Information Act Request that applies to voice, can mean trouble. It can mean big, expensive, time-consuming trouble of manually wading—actually listening—through hundreds or thousands of hours of calls.
The alternative? Call Recording and Compliance software by Intelligent Voice.
With IV, you can have ready-access to all of your data, giving you the ability to pinpoint what was verbally said on a call, when, to whom, and by whom using voice indexing —as easily as searching for text. Make better use of your compliance team’s resources.
Bogged down by audio? Search hours of recordings with a click. IV’s e-Discovery is the key.
IV’s e-discovery tools find the needle in the audio file haystack.
Increasingly, lawyers have a new addition to the discovery process: voice data. It can hold info that could make or break a case, for plaintiffs and defendants alike. However, sifting through recordings for info that is relevant to your case, or that must be disclosed, is like searching for a needle in a haystack.
Got time for that? We didn’t think so.
There’s a better option; Intelligent Voice’s e-discovery platform. It takes the calls, learns what’s important in them, and makes the key words and phrases searchable, adding voice data directly into your case management system as if it were text.
Imagine: agent voice call and screen data you can search—live, and post-call. IV’s got it. Get it and get ahead.
You can’t improve what you can’t measure.
Call centers have become wizards at measuring data around calls: call and hold times, conversion and retention rates, and more. But attempts to measure the core of the call center world—the verbal content of calls—are still in baby steps. Random QA monitoring a small percentage of calls is the best technology has afforded. Until now.
Intelligent Voice for Call Centers turns what was said in every call into data that can be searched, analyzed and measured. Combine it with screen capture, and other data, to get the full picture of your business.Find and reward the true super-stars, and catch anomalous behavior before it becomes a liability—even in real time s with our “live” call monitoring.
You already record and store your calls. That’s a mountain of unused data. With IV, put your call center voice data to work for you.
Measure both: facts about each call, and what is said.
If your hot new app needs secure, private, high-speed ASR, then you need Intelligent Voice.
Let’s partner, partner.
So, you’re developing an exciting new app and you need accurate, super high-speed Automatic Speech Recognition (ASR) integrated. Don’t reinvent the wheel—unless you’ve got a few extra years and loads of extra cash to invest. We’ve done it for you.
Also, think security. If you’re sending a customer’s sensitive, private data to a public API like Google or Watson, the worry becomes: are you breaching your customer’s data privacy? Are you breaking the law?
Intelligent Voice powers your ASR and speech-to-text functions using our own AWS Azure or other cloud instance. We’ve got every avenue of speech-search covered: hyperphonic, encrypted, biometric. IV model-building means your API gets even better as it’s used, and acquires the vocabulary that is unique to each client. Let our (top quality and cost-effective) technology complement yours, and let’s create something wonderful together.
Credit Card Data giving you problems? Let us clean it up, automatically
Automatically redact credit card information from both the Audio and Transcript
Intelligent Voice pick up your call recording and run it through our speech to text engine. We then we run our PCI algorithm across the transcription, if we detect PCI data it is redacted in both the audio and the transcript.
We are working alongside Zendesk to allow the redacted recording and transcript to be added to the ticket. If PCI data is not detected then the transcript is added to the ticket.
To find out more or install the PCI Redaction application click here.
Increase your Privacy with IV
Make the audible, searchable
And the invisible,
Intelligent Voice® takes your company’s phone calls (+ email and IM) and turns them into smart data using “World’s Fastest” Speech to Text Engine.
Automatic speech recognition (ASR) technology is how you turn the spoken word into valuable data you can use. Intelligent Voice has developed high-speed, secure, private ASR that is not only cutting edge, but ready to plug into to your existing phone and data systems. With IV, you can quickly and easily turn what is said on the phone into data you can search, with a click of your mouse.
‘Live Call Monitoring’ no longer means you must physically sit, or pay someone to sit, and listen to one live call at a time. Human quality assurance may still have its place. But IV offers Live Call Monitoring that goes beyond, far beyond individual QA. Until now, there hasn’t been a way to perform real-time monitoring to all your company calls. Whether in a call center environment or any other, with Intelligent Voice’s Live Call Monitoring, you can be plugged into all your calls as they happen, and be alerted about anomalous behavior as it occurs.
With each call, your IV Technology creates an HTML file, a SmartTranscript, that generates a written record of what was said. It not only transcribes and indexes the call, but is also linked to the call recording and audio player. Clicking on any of the words in the SmartTranscript allows you to JumpTo that specific part of the call, and listen for yourself. With Intelligent Voice, you can search for key terms in a specific call or in your entire archive of SmartTranscript call data.
IVNOTE is for everyone who’s ever wished they could get more out of their phone calls. IVNOTE is simple. It captures your phone calls, turns them into text, and sends the transcript and the call directly to your inbox. You can be more present in calls, be more engaged in the conversation, ask more relevant questions—if half of your attention and mental energy aren’t spent notetaking and trying to track what was said for future reference. Be there fully. Let us track the important points of what was said for you.
Language is a living thing. We all have specific vocabulary that we favor—and it often changes over time. Whether it’s specific work-related terminology or evolving expressions in our personal and cultural lexicon, Intelligent Voice’s language model-building helps the technology “learn” your frequently used terms, for the most accurate transcripts possible. Also, our acoustic modeling trains the system to recognize and best adjust to different sounds, like background noise, phone and microphone setup, to best hone in on voices and clearly capture what is said.
Increasingly, and especially since Siri, customers expect their apps to respond to the human voice. Intelligent Voice has what IT developers need to drive their app’s features. Partner with us to give your program interface the voice-enabled functionality your customers want. Our technology is easy to incorporate. Our team of experts is flexible, and eager to help our creation bring yours to life. Whether it’s automatic speech recognition, speech-to-text, recording, indexing, model-building, biometric, hyperphonic or encrypted voice data search—our solutions deliver industry-leading accuracy, speed, and security.
While Intelligent Voice turns your phone calls into searchable data—you control where and how that data is stored. Whether you want the flexibility, cost-effectiveness, and quick scalability of hosting your voice data in the cloud, or if you have the expertise and want the added security and control of hosting your data on site, or whether you choose to have your voice data hosted by a third party, IV accommodates. Intelligent Voice helps you find hosting for your voice data that’s right for you.
Our voice is as unique as our finger prints. Intelligent Voice can further boost the IQ of your calls, when you add Biometric Search to your capabilities. Add another significant layer to your data intelligence. Identify and search call data by voice—regardless of what phone number they call from.
Our integrated Hyperphonic Search is our super tool for attaining IV’s signature speech-to-text speed and accuracy. Hyperphonic Search allows your IV technology to recognize words phonetically—by their sounds—as well as by word lattice—the connection to surrounding words. Vocabulary learned through model-building enhances accuracy even further. And all are performed to deliver the highest possible confidence in transcription, all virtually in real-time.
IV’s Encrypted Search may be the solution if you want the ability to search your calls for key phrases, but the very highest security is in order for your voice data. If you prefer that no text translation be made of your calls, not even our secured SmartTranscript, Intelligent Voice can offer the latest advances in secure voice search technology. Using Searchable Encryption, your cloud provider only receives encrypted data, and encrypted search terms: At no time is your private data held “in clear” for indexing.
Intelligent Voice in Action
Click on keywords and phrases generated using Intelligent Voice,
and JumpTo where it is said...
What is G-Cloud? G-Cloud is a procurement framework in which government organisations can search for various services from a list of approved vendors. They can then compare each organisation’s offerings, evaluating which ones are best suited for their needs. G-Cloud is now in its 10th iteration and is designed to guide those responsible for digital […]
What is G-Cloud?
G-Cloud is a procurement framework in which government organisations can search for various services from a list of approved vendors. They can then compare each organisation’s offerings, evaluating which ones are best suited for their needs.
G-Cloud is now in its 10th iteration and is designed to guide those responsible for digital projects in the public sector through the complex process of sourcing and purchasing technology quickly and easily.
What are the benefits?
– Access to the right technology and innovation – all suppliers listed have undergone a thorough application process
– The ability to save time and money – it is fast and easy to use, and buyers don’t need to carry out lengthy procurements
– Collaboration and shared services – it’s an open and transparent way to buy products and capability collectively in line with the recent Local Government Digital Service Standard. This standard sets out a common approach to deliver good quality, user-centred, value for money digital services
– One place to go to buy what you need with access to over 3,300 suppliers across the UK
– The opportunity to grow the local workforce – buying from suppliers on the Digital Marketplace can create new jobs and boost the local economy. Some suppliers have successfully increased their workforce as a direct result of the sales they have made through G-Cloud.
What Can Intelligent Voice do for you?
– Fastest, most secure Automatic Speech Recognition commercially available
– Biometric non-enrolled Speaker Identification
– Proprietary Topic extraction
– Credibility Analysis calibrated by use case
– Live Call management
– Auto-Redaction (e.g. PCI)
– MiFID II & GDPR compliance
– Media Monitoring
– Archive retrieval
– Legal eDiscovery and Forensics
You can find out more about what Intelligent Voice offer through G-Cloud by visiting the Gov.UK Digital Marketplace here.