SAY IT. SEE IT. SEARCH IT.

Speech recognition for the AI age.

INTELLIGENT VOICE

INTELLIGENT VOICE

Intelligent Voice indexes key words and phrases from your telephone calls

INTELLIGENT VOICE

SPEECH-TO-TEXT

This allows you to search for telephone calls as if they were text.

INTELLIGENT VOICE

ANALYZE

Add-on modules give you the power to analyze calls and track anomalous behavior.

INTELLIGENT VOICE

400X FASTER

Nvidia® GPU technology processes calls at up to 400x faster than real time.

YOUR CALLS HAVE AN IQ.

How smart are yours?

SOLUTIONS

Intelligent Voice® boosts the intelligence of your calls, and puts them to work for you.

GDPR & COMPLIANCE

MifidII & GDPR compliance nightmares? Make your fears disappear. Store & search all your voice data using the sound of voice.

Banish the Compliance Monster.

Without the ability to index and search the content of your company’s calls, the simplest inquiry from a regulator, e-discovery, or Freedom Of Information Act Request that applies to voice, can mean trouble. It can mean big, expensive, time-consuming trouble of manually wading—actually listening—through hundreds or thousands of hours of calls.

The alternative? Call Recording and Compliance software by Intelligent Voice.
With IV, you can have ready-access to all of your data, giving you the ability to pinpoint what was verbally said on a call, when, to whom, and by whom using voice indexing —as easily as searching for text. Make better use of your compliance team’s resources.

IV’s got you covered.

LEGAL

Bogged down by audio? Search hours of recordings with a click. IV’s e-Discovery is the key.

CALL CENTERS

Imagine: agent voice call and screen data you can search—live, and post-call. IV’s got it. Get it and get ahead.

You can’t improve what you can’t measure.

Call centers have become wizards at measuring data around calls: call and hold times, conversion and retention rates, and more. But attempts to measure the core of the call center world—the verbal content of calls—are still in baby steps. Random QA monitoring a small percentage of calls is the best technology has afforded. Until now.

Intelligent Voice for Call Centers turns what was said in every call into data that can be searched, analyzed and measured. Combine it with screen capture, and other data, to get the full picture of your business. Find and reward the true super-stars, and catch anomalous behavior before it becomes a liability—even in real time s with our “live” call monitoring.

You already record and store your calls. That’s a mountain of unused data. With IV, put your call center voice data to work for you.

Measure both: facts about each call, and what is said.

IT DEVELOPERS

If your hot new app needs secure, private, high-speed ASR, then you need Intelligent Voice.

Let’s partner, partner.


So, you’re developing an exciting new app and you need accurate, super high-speed Automatic Speech Recognition (ASR) integrated. Don’t reinvent the wheel—unless you’ve got a few extra years and loads of extra cash to invest. We’ve done it for you.

Also, think security. If you’re sending a customer’s sensitive, private data to a public API like Google or Watson, the worry becomes: are you breaching your customer’s data privacy? Are you breaking the law?

Intelligent Voice powers your ASR and speech-to-text functions using our own AWS Azure or other cloud instance. We’ve got every avenue of speech-search covered: hyperphonic, encrypted, biometric. IV model-building means your API gets even better as it’s used, and acquires the vocabulary that is unique to each client. Let our (top quality and cost-effective) technology complement yours, and let’s create something wonderful together.

Your API is better with IV.

PCI REDACTION

Credit Card Data giving you problems?  Let us clean it up, automatically

Automatically redact credit card information from both the Audio and Transcript

 

Intelligent Voice pick up your call recording and run it through our speech to text engine. We then we run our PCI algorithm across the transcription, if we detect PCI data it is redacted in both the audio and the transcript.

We are working alongside Zendesk to allow the redacted recording and transcript to be added to the ticket. If PCI data is not detected then the transcript is added to the ticket.

To find out more or install the PCI Redaction application click here. 

 

Increase your Privacy with IV

Make the audible, searchable

And the invisible, visible.

Features

Intelligent Voice® takes your company’s phone calls (+ email and IM) and turns them into smart data using “World’s Fastest” Speech to Text Engine.

High-speed ASR

Lightning-fast speech-to-text

High-speed ASR

Automatic speech recognition (ASR) technology is how you turn the spoken word into valuable data you can use. Intelligent Voice has developed high-speed, secure, private ASR that is not only cutting edge, but ready to plug into to your existing phone and data systems. With IV, you can quickly and easily turn what is said on the phone into data you can search, with a click of your mouse.

Live call monitoring

Catch anomalies, real-time

Live call monitoring

‘Live Call Monitoring’ no longer means you must physically sit, or pay someone to sit, and listen to one live call at a time. Human quality assurance may still have its place. But IV offers Live Call Monitoring that goes beyond, far beyond individual QA. Until now, there hasn’t been a way to perform real-time monitoring to all your company calls. Whether in a call center environment or any other, with Intelligent Voice’s Live Call Monitoring, you can be plugged into all your calls as they happen, and be alerted about anomalous behavior as it occurs.

IVNote + SmartTranscript

Search what’s said

IVNote + SmartTranscript

With each call, your IV Technology creates an HTML file, a SmartTranscript, that generates a written record of what was said. It not only transcribes and indexes the call, but is also linked to the call recording and audio player. Clicking on any of the words in the SmartTranscript allows you to JumpTo that specific part of the call, and listen for yourself. With Intelligent Voice, you can search for key terms in a specific call or in your entire archive of SmartTranscript call data.

IVNOTE is for everyone who’s ever wished they could get more out of their phone calls. IVNOTE is simple. It captures your phone calls, turns them into text, and sends the transcript and the call directly to your inbox. You can be more present in calls, be more engaged in the conversation, ask more relevant questions—if half of your attention and mental energy aren’t spent notetaking and trying to track what was said for future reference. Be there fully. Let us track the important points of what was said for you. 

Model-building

Accelerates ‘learning’ & accuracy

Model-building

Language is a living thing. We all have specific vocabulary that we favor—and it often changes over time. Whether it’s specific work-related terminology or evolving expressions in our personal and cultural lexicon, Intelligent Voice’s language model-building helps the technology “learn” your frequently used terms, for the most accurate transcripts possible. Also, our acoustic modeling trains the system to recognize and best adjust to different sounds, like background noise, phone and microphone setup, to best hone in on voices and clearly capture what is said.

API-based integration

Let our features enhance yours.

API-based integration

Increasingly, and especially since Siri, customers expect their apps to respond to the human voice. Intelligent Voice has what IT developers need to drive their app’s features. Partner with us to give your program interface the voice-enabled functionality your customers want. Our technology is easy to incorporate. Our team of experts is flexible, and eager to help our creation bring yours to life. Whether it’s automatic speech recognition, speech-to-text, recording, indexing, model-building, biometric, hyperphonic or encrypted voice data search—our solutions deliver industry-leading accuracy, speed, and security.

On-site or in-cloud

Choose where your data ‘lives’

On-site or in-cloud

While Intelligent Voice turns your phone calls into searchable data—you control where and how that data is stored. Whether you want the flexibility, cost-effectiveness, and quick scalability of hosting your voice data in the cloud, or if you have the expertise and want the added security and control of hosting your data on site, or whether you choose to have your voice data hosted by a third party, IV accommodates. Intelligent Voice helps you find hosting for your voice data that’s right for you.

Biometric Search

Voice ID

Hyperphonic Search

Sounds and Phrases captured, instantly

Encrypted Search

Search sound, keeping the words hidden

Intelligent Voice in Action

Click on keywords and phrases generated using Intelligent Voice,
and JumpTo where it is said...

Wall Street Journal Interview With CTO Nigel Cannings