Trade floor compliance nightmares? Make your fears disappear. Store & search all your data, including voice.
Banish the Compliance Monster.
Without the ability to index and search the content of your company’s calls, the simplest inquiry from a regulator, e-discovery, or Freedom Of Information Act Request that applies to voice, can mean trouble. It can mean big, expensive, time-consuming trouble of manually wading—actually listening—through hundreds or thousands of hours of calls.
The alternative? Call Recording and Compliance software by Intelligent Voice.
With IV, you can have ready-access to all of your data, giving you the ability to pinpoint what was verbally said on a call, when, and to whom—as easily as searching for text. Fear the compliance monster no more. Make better use of your compliance team’s resources.
Bogged down by audio? Search hours of recordings with a click. IV’s e-Discovery is the key.
IV’s e-discovery tools find the needle in the audio file haystack.
Increasingly, lawyers have a new addition to the discovery process: voice data. It can hold info that could make or break a case, for plaintiffs and defendants alike. However, sifting through recordings for info that is relevant to your case, or that must be disclosed, is like searching for a needle in a haystack.
Got time for that? We didn’t think so.
There’s a better option; Intelligent Voice’s e-discovery platform. It takes the calls, learns what’s important in them, and makes the key words and phrases searchable, adding voice data directly into your case management system as if it were text.
Imagine: agent voice call and screen data you can search—live, and post-call. IV’s got it. Get it and get ahead.
You can’t improve what you can’t measure.
Call centers have become wizards at measuring data around calls: call and hold times, conversion and retention rates, and more. But attempts to measure the core of the call center world—the verbal content of calls—are still in baby steps. Random QA monitoring a small percentage of calls is the best technology has afforded. Until now.
Intelligent Voice for Call Centers turns what was said in every call into data that can be searched, analyzed and measured. Combine it with screen capture, and other data, to get the full picture of your business.Find and reward the true super-stars, and catch anomalous behavior before it becomes a liability—even in real time s with our “live” call monitoring.
You already record and store your calls. That’s a mountain of unused data. With IV, put your call center voice data to work for you.
Measure both: facts about each call, and what is said.
If your hot new app needs secure, private, high-speed ASR, then you need Intelligent Voice.
Let’s partner, partner.
So, you’re developing an exciting new app and you need accurate, super high-speed Automatic Speech Recognition (ASR) integrated. Don’t reinvent the wheel—unless you’ve got a few extra years and loads of extra cash to invest. We’ve done it for you.
Also, think security. If you’re sending a customer’s sensitive, private data to a public API like Google or Watson, the worry becomes: are you breaching your customer’s data privacy? Are you breaking the law?
Intelligent Voice powers your ASR and speech-to-text functions using our own AWS Azure or other cloud instance. We’ve got every avenue of speech-search covered: hyperphonic, encrypted, biometric. IV model-building means your API gets even better as it’s used, and acquires the vocabulary that is unique to each client. Let our (top quality and cost-effective) technology complement yours, and let’s create something wonderful together.
Get more from your phone. IV Note turns phone time into useful, searchable text—every time.
Turn what’s said, into data you can search.
Not all important calls happen when we’re at a desk, diligently taking notes in an easy-to-find, searchable place. All too-often important parts of calls slip through the cracks of memory, or jotted notes slip through the cracks of the car’s dashboard. And, we only take notes of what we think is important at the time—what about when you didn’t realize something was important until later?
It’s expected. A lot of audible info gets lost. But it doesn’t have to anymore.
With IV Note, you can record your calls and get not only notes on them, but an interactive SmartTranscript immediately delivered to your inbox. With IV Note, what is said in your calls becomes as useful and searchable as your emails.
Get more from your phone time.
Make the audible, searchable
And the invisible,
Intelligent Voice® takes your company’s phone calls (+ email and IM) and turns them into smart data using “World’s Fastest” Speech to Text Engine.
Automatic speech recognition (ASR) technology is how you turn the spoken word into valuable data you can use. Intelligent Voice has developed high-speed, secure, private ASR that is not only cutting edge, but ready to plug into to your existing phone and data systems. With IV, you can quickly and easily turn what is said on the phone into data you can search, with a click of your mouse.
‘Live Call Monitoring’ no longer means you must physically sit, or pay someone to sit, and listen to one live call at a time. Human quality assurance may still have its place. But IV offers Live Call Monitoring that goes beyond, far beyond individual QA. Until now, there hasn’t been a way to perform real-time monitoring to all your company calls. Whether in a call center environment or any other, with Intelligent Voice’s Live Call Monitoring, you can be plugged into all your calls as they happen, and be alerted about anomalous behavior as it occurs.
With each call, your IV Technology creates an HTML file, a SmartTranscript, that generates a written record of what was said. It not only transcribes and indexes the call, but is also linked to the call recording and audio player. Clicking on any of the words in the SmartTranscript allows you to JumpTo that specific part of the call, and listen for yourself. With Intelligent Voice, you can search for key terms in a specific call or in your entire archive of SmartTranscript call data.
IVNOTE is for everyone who’s ever wished they could get more out of their phone calls. IVNOTE is simple. It captures your phone calls, turns them into text, and sends the transcript and the call directly to your inbox. You can be more present in calls, be more engaged in the conversation, ask more relevant questions—if half of your attention and mental energy aren’t spent notetaking and trying to track what was said for future reference. Be there fully. Let us track the important points of what was said for you.
Language is a living thing. We all have specific vocabulary that we favor—and it often changes over time. Whether it’s specific work-related terminology or evolving expressions in our personal and cultural lexicon, Intelligent Voice’s language model-building helps the technology “learn” your frequently used terms, for the most accurate transcripts possible. Also, our acoustic modeling trains the system to recognize and best adjust to different sounds, like background noise, phone and microphone setup, to best hone in on voices and clearly capture what is said.
Increasingly, and especially since Siri, customers expect their apps to respond to the human voice. Intelligent Voice has what IT developers need to drive their app’s features. Partner with us to give your program interface the voice-enabled functionality your customers want. Our technology is easy to incorporate. Our team of experts is flexible, and eager to help our creation bring yours to life. Whether it’s automatic speech recognition, speech-to-text, recording, indexing, model-building, biometric, hyperphonic or encrypted voice data search—our solutions deliver industry-leading accuracy, speed, and security.
While Intelligent Voice turns your phone calls into searchable data—you control where and how that data is stored. Whether you want the flexibility, cost-effectiveness, and quick scalability of hosting your voice data in the cloud, or if you have the expertise and want the added security and control of hosting your data on site, or whether you choose to have your voice data hosted by a third party, IV accommodates. Intelligent Voice helps you find hosting for your voice data that’s right for you.
Our voice is as unique as our finger prints. Intelligent Voice can further boost the IQ of your calls, when you add Biometric Search to your capabilities. Add another significant layer to your data intelligence. Identify and search call data by voice—regardless of what phone number they call from.
Our integrated Hyperphonic Search is our super tool for attaining IV’s signature speech-to-text speed and accuracy. Hyperphonic Search allows your IV technology to recognize words phonetically—by their sounds—as well as by word lattice—the connection to surrounding words. Vocabulary learned through model-building enhances accuracy even further. And all are performed to deliver the highest possible confidence in transcription, all virtually in real-time.
IV’s Encrypted Search may be the solution if you want the ability to search your calls for key phrases, but the very highest security is in order your voice data. If you prefer that no text translation be made of your calls, not even our secured SmartTranscript, Intelligent Voice can offer the latest advances in secure voice search technology. Using Searchable Encryption, your cloud provider only receives encrypted data, and encrypted search terms: At no time is your private data held “in clear” for indexing.
Intelligent Voice in Action
Click on keywords and phrases generated using Intelligent Voice,
and JumpTo where it is said...
These days, no-one wants to pay for anything: free email, free search, free storage, free social media, free everything. But let’s face it, it’s costing someone, somewhere. I got thinking more about this after a chance remark from someone who visited us at the AI Finance Summit this week in Zurich (https://theaisummit.com/finance/). He said that […]
These days, no-one wants to pay for anything: free email, free search, free storage, free social media, free everything.
But let’s face it, it’s costing someone, somewhere.
I got thinking more about this after a chance remark from someone who visited us at the AI Finance Summit this week in Zurich (https://theaisummit.com/finance/). He said that his large insurance company was “overrun” with offers of free proof-of-concept systems from (and what he said is important) “VC-backed software vendors”. He also pointed out that a lot of people had been “burned” by these “free trials”.
What it made me realise is that not only are the VCs paying, but so are the companies who are taking these “free” products on.
Getting a company off the ground is hard, whether you have $20 in the bank or $20 million. No-one ever wants to be the first person to buy your new product, especially in the software space. Even if you convince the business that what you are offering is genuinely the best thing since sliced bread, you then must convince the IT team, who are usually wedded to the current way of doing things, and will often throw every sort of FUD known to man in your path.
And the worst thing you can do is offer to do it for free.
That may sound counter-intuitive: Surely you want to make it as frictionless as possible for your prospective customer to take on your software? You don’t want them to have to go cap in hand to their boss asking for money for something that may be completely untried.
The problem you face, though, is that people do not ascribe any value to something they get for free. So that means you cannot get the buy-in from all the stakeholders, because there is nothing at stake. Stick some money in the pot, though, and suddenly you have everyone’s attention and motivation to make the project a success.
At this point, someone will no doubt give me an example of how they have offered a free proof of concept, and how the project was a success. And yes, I have on occasion gone down that route and yes, some interesting business has come from it. But it is the exception, not the rule. Apart from once (ironically our first ever paid engagement), all other paid-for trials or PoCs we have run have turned into ongoing business.
The worst culprits? Banks.
We have had some fantastic engagement with the occasional bank (who sadly I cannot name for confidentiality reasons), but we have had some horrors as well (who sadly I also cannot name for confidentiality reasons). At one bank, we had hardware installed (that we had paid for) for two years before it became obvious that there was no project, just a consultant who was justifying his large fee by getting vendors to run endless free trials. At another, we ran a mass of data (voice, email, IM, SMS, trades) through our system at very short notice to show what the art of the possible was (and we found some scary stuff). The bank didn’t buy anything from anyone: I still cannot mention the name in the office without someone swearing loudly after all the late nights that were wasted.
We are even turning some RFPs away now, as so often our weeks are consumed with endless site visits, WebEx’s and meetings which do not amount to anything. Sometimes you are a stalking horse for an incumbent vendor. Other times, it is used as an excuse to make no decision at all. The problem is that the procurement rules that are put in place to try to guarantee the best solution, often guarantee the very worst.
And that costs the customer money in terms of staff and lost opportunity.
There are some glimmers: Some companies are beginning to recognise that they need to foster new innovations, and that the best way to do that is to collaborate with vendors, and help fund the projects. This gets attention and engagement from all sides. I’m much more likely to give my absolute best for the person who provides jam today, rather than the promise of it tomorrow.
In my ideal world, we would all do a little bit of something for free: You should not just buy based on a few PowerPoint slides, and so opening the kimono just a little is a good idea. Ideally, you should have a structured engagement program, where you give all customers the same story. We, for example, offer to take customer data and run it through our system for free, and present the results back. This allows us to a) get the best out of the data, and b) set expectations.
Then we offer a partner program for resellers for an annual fee (with benefits!), or a paid engagement with the customer (in effect, a small initial installation) at a fixed cost. And if that all goes well, we go for the full roll-out.
It is so tempting to offer the world just to try to get business, but unless every engagement is properly scoped, and treated like a real project, and you don’t overstretch your own resources, it is almost always doomed to fail.