Intelligent Voice® - Privacy Notice

network professionals

We monitor for a living, so we take privacy issues very seriously. We do not capture much information through the website, but to the extent we do, we have set out below what we will do with it

Cookies are used on this site for a number of limited purposes by us and by third parties. We use a Twitter plugin that tracks your visit to the site, as well as a Google Analytics plugin. We and third-parties, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise and serve ads to you based on your past visits to our website. Specifically, the features we have implemented for Google Analytics are based on Display Advertising (e.g. Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration or Google Analytics Demographics and Interest Reporting), which means that you may be chased around the web by those annoying but effective Remarketing ads. Our ads may be shown by third parties, including Google, across the Internet Using your Ads Settings, you can opt out of Google Analytics for Display Advertising and customise Google Display Network ads.

Personal Data is collected mainly for marketing purposes, and only if you opt-in by signing up for our newsletter. We will only disclose this information to third parties to enable us to comply with any legal or regulatory requirements, to protect or enforce our rights or the rights of any third party, in the detection and prevention of fraud and other crimes, and for the purpose of safeguarding national security. We may also disclose your information to any successors of our business for them to use for the purposes set out in this privacy policy.

Last updated 20th February 2014

Why Active Monitoring is important

In the financial services world, capture of data such as email, Instant Messaging and phone calls is mandatory. However, as has been seen from the numerous scandals such as LIBOR and FX "fixing" the information has not been effectively monitored.

You can't have a human monitor per trader, but you can use Intelligent Voice to help with the heavy lifting

Are your recordings litigation ready?

It's no use reaching the litigation stage, and realising that your voice recordings are unintelligible. Here are a couple questions to ask of your current voice recording infrastructure:

  • Are your recordings retrievable with a separate voice on each channel (eg stereo for a normal call)
  • Are they stored at the original quality, or are they compressed?

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