IVNOTE - Phone notes for BUSY PEOPLE

Do you need to make notes of every phone call? Are you a lawyer who has to write an Attendance Note after every call? Are you able to remember every detail that was said of every call you every had?

How about if every time you had a telephone call, a completely self-contained transcript and player turned up in your email inbox? Something just like the SmartTranscript™ below? Play the video to find out more, or read below for more details.

The Write Stuff?

Ideally, when you speak to a client, you make a note of what was said: This protects you, it enables someone else to review a file and know what has taken place, and it can be electronically filed with other client email and documents, making it searchable and easily retrievable

It is an old joke that the note taken of a phone call is not so much about what was said, but what you wish had been said. But not having any note at all can be catastrophic

Going Down with all Hands

Fancy losing $2.6 billion because you didn't keep a note of a phone call? Actually, to be fair, it worked out at just under a billion dollars a call for Guy Hands. His company, Terra Firma, lost its investment in EMI when it was seized by Citigroup. Mr Hands claims that he was misled in three phone calls by a Citigroup banker who advised him to make the purchase. The banker in question said in court he had "no independent recollection" of the phone calls in question: No notes, no case

Withering Attack

The legal profession is also no stranger to the danger of not keeping that critical note. London firm Withers lost 1.6m ($2.6m) in a negligence action (Wellesley Partners LLP v Withers LLP [2014] EWHC 556 (Ch)) which hinged around the content of a disputed late night phone call.

Without an attendance note, it was difficult to justify the course of action that Withers alleged the client had authorised.

Why IVNOTE?

IVNOTE is simple. It captures your phone calls, turns them into text, and then sends the transcript and the call direct to your inbox. From there, it can be filed to the client matter, and for professionals who time-record, using workflow the length of time of the phone call can be immediately billed.

That means no more time spent on attendance notes: You have both a transcript and the original audio file.

Capture phone calls out of the office and bill them: Mobile phone recording is now a reality, and the output can be automatically filed through IVNOTE.

Simple to install and operate: IVNOTE captures telephone calls from your existing network, and routes the transcript of the calls through to the relevant fee-earner. They then file the call in the same way as an email or any other document.

Simple to set-up: An optional, free of charge part of the IVNOTE service is to QA the initial calls to ensure that they are being properly captured and transcribed: Voice recognition, like early Optical Character Recognition, is not perfect, but it gives sufficient information for review, search and filing purposes. In some cases, a paid-for call recording system may have to be put in place

Easy to interface: Because the voice calls and transcript are turned into a regular email, they can work with your existing systems.

Simple billing: IVNOTE has a small upfront fee, and is then billed monthly based on the number of people monitored: No volume or per minute charges. Prices start at $75 (£50) per person for smaller installations

Secure: IVNOTE is installed and maintained within your network, so only you have access to it. Private: Any personal calls can be deleted and not stored within the system.

Chinese Walls: Individual calls can be password controlled so that they cannot be accessed by another user.

Cost-effective: IVNOTE pays for itself almost immediately. We encourage you to look at the number of phone calls that are not properly documented either because they have no attendance note, or because the time has not been properly recorded.

Simple to use: Designed by people who understand the challenges faced by the legal profession: Now expanded to meet the needs of any profession.

IVNOTE White PaperDownload our IVNOTE White Paper

Quality

"Garbage in - Garbage Out": It's a common theme in the computer world, and it is especially true when dealing with voice. If a human can't understand what is being said, then neither can a computer.

Other factors that affect quality include highly compressed audio files and mono recordings and conference calls

Are your recordings litigation ready?

It's no use reaching the litigation stage, and realising that your voice recordings are unintelligible. Here are a couple questions to ask of your current voice recording infrastructure:

  • Are your recordings retrievable with a separate voice on each channel (eg stereo for a normal call)
  • Are they stored at the original quality, or are they compressed?

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